About eCareDev

eCareDev is a publication about the engineering and operations behind great customer support. We write for support leaders, ops managers, and the developers who build the tooling that keeps customers happy.

Our focus areas: helpdesk architecture, support automation, AI in customer service, metrics that matter, and the day-to-day realities of running a support team that scales.

Have a topic you'd like us to cover? We're always listening to what support teams are struggling with.